Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research
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Main Author: | |
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Format: | Book |
Published: |
Milwauke, Wisconsin
ASQ Quality Press
2000
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Online Access: | Click Here to View Status and Holdings. |
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Physical Description: | xvii, 243 p. ill. 24 cm |
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ISBN: | 0873894537 |