Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

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Bibliographic Details
Main Author: Allen, Derek R
Other Authors: Rao, T. R. 1940- (Tanniru R.)
Format: Book
Published: Milwauke, Wisconsin ASQ Quality Press 2000
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 243 p. ill. 24 cm
ISBN:0873894537