Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

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Bibliographic Details
Main Author:	Allen, Derek R
Other Authors:	Rao, T. R. 1940- (Tanniru R.)
Format:	Book
Published:	Milwauke, Wisconsin ASQ Quality Press 2000
Subjects:	Consumer satisfaction > Statistical methods
Online Access:	Click Here to View Status and Holdings.
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