Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

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Bibliographic Details
Main Author:	Allen, Derek R
Other Authors:	Rao, T. R. 1940- (Tanniru R.)
Format:	Book
Published:	Milwauke, Wisconsin ASQ Quality Press 2000
Subjects:	Consumer satisfaction > Statistical methods
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Allen, Derek R
245	1	0	\|a Analysis of customer satisfaction data \|b a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research \|c Derek R. Allen, T. R. Rao
260	#	#	\|a Milwauke, Wisconsin \|b ASQ Quality Press \|c 2000
300	#	#	\|a xvii, 243 p. \|b ill. \|c 24 cm
650	#	0	\|a Consumer satisfaction \|v Statistical methods
700	1	#	\|a Rao, T. R. \|c 1940- \|q (Tanniru R.)
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=297357
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