Customer satisfaction evalution methods for measuring and implementing service quality

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Bibliographic Details
Main Author:	Grigoroudis, Evangelos
Other Authors:	Siskos, Yannis
Format:	Unknown
Published:	New York Springer 2009
Series:	International series in operations research & management science
Subjects:	Consumer satisfaction > Evaluation > Statistical methods Consumer satisfaction > Evaluation > Data processing Marketing research > Statistical methods > Data processing
Online Access:	Click Here to View Status and Holdings.
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