Search Results - Kaufman, Ron

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    Up your service! strategies and action steps to delight your coustomer now

    Up your service! strategies and action steps to delight your coustomer now by Kaufman, Ron

    Published 2000
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    Up your service! insights : true stories of winners and losers in the quest for superior service

    Up your service! insights : true stories of winners and losers in the quest for superior service by Kaufman, Ron

    Published 2002
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