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  1. 1
    Customers run your company they pay the bills!

    Customers run your company they pay the bills!

    Published 1990
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    Unknown

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  2. 2
    Marketing services competing through quality

    Marketing services competing through quality by Berry, Leonard L. 1942-

    Published 1991
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    Unknown

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  3. 3
    Intelligent enterprise a knowledge and service based paradigm for industry

    Intelligent enterprise a knowledge and service based paradigm for industry by Quinn, James Brian 1928-

    Published 1992
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    Book Chapter

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  4. 4
    DELIVERING QUALITY SERVICE Balancing Customer Perceptions and Expectations

    DELIVERING QUALITY SERVICE Balancing Customer Perceptions and Expectations by ZEITHAML, VALARIE A, BERRY, LEONARD L, PARASURAMAN A

    Published 1990
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    Unknown

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  5. 5
    How to improve your customer service

    How to improve your customer service by MaCaulay, Steve

    Published 1993
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  6. 6
    Meeting customer needs

    Meeting customer needs by Smith, Ian

    Published 1994
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    Book

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  7. 7
    Customer service

    Customer service

    Published 1979
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    Unknown

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  8. 8
    QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF

    QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF by Martin, William B

    Published 1993
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    Manuscript Book

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  9. 9
    CUSTOMER FIRST A STRATEGY FOR QUALITY SERVICE

    CUSTOMER FIRST A STRATEGY FOR QUALITY SERVICE by Walker, Denis

    Published 1994
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    Book

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  10. 10
    Sustaining knock your socks off service

    Sustaining knock your socks off service by Connellan, Thomas K 1942-

    Published 1993
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  11. 11
    Customers as partners building relationships that last

    Customers as partners building relationships that last by Bell, Chip R

    Published 1994
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    Unknown

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  12. 12
    Incredible customer service the final test

    Incredible customer service the final test by Freemantle, David

    Published 1993
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    Unknown

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  13. 13
    Customer-focused quality what to do on Monday morning

    Customer-focused quality what to do on Monday morning by Hinton, Tom

    Published 1994
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    Unknown

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  14. 14
    Implementing quality with a customer focus

    Implementing quality with a customer focus by Griffiths, David N. 1935-

    Published 1990
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  15. 15
    Incredible customer service the final test

    Incredible customer service the final test by Freemantle, David

    Published 1993
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    Unknown

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  16. 16
    Word-of-mouth marketing

    Word-of-mouth marketing by Wilson, Jerry R 1944-

    Published 1994
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    Unknown

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  17. 17
    Managing for service quality

    Managing for service quality by Skelcher, Chris

    Published 1992
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    Unknown

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  18. 18
    Bankers as brokers the complete guide to selling mutual funds, annuities, and other fee-based investment products

    Bankers as brokers the complete guide to selling mutual funds, annuities, and other fee-based investment products by Gackle, Merlin

    Published 1994
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    Unknown

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  19. 19
    Perkhidmatan pelanggan yang berkualiti

    Perkhidmatan pelanggan yang berkualiti by Martin, William B

    Published 1994
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    Unknown

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  20. 20
    How to complain and get results a CAP guide based on actual complaints handled by CAP

    How to complain and get results a CAP guide based on actual complaints handled by CAP

    Published 1994
    Click Here to View Status and Holdings.
    Unknown

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