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  1. 1
    Seeking customers

    Seeking customers

    Published 1993
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    Unknown

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  2. 2
    Quality service how America's top companies are competing in the customer-service revolution - and how you can too

    Quality service how America's top companies are competing in the customer-service revolution - and how you can too by Denton, D. Keith

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    Unknown

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  3. 3
    Customer crisis turning an unhappy customer into a life-long client

    Customer crisis turning an unhappy customer into a life-long client by Mahfood, Phillip E

    Published 1993
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    Unknown

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  4. 4
    CUSTOMER FIRST A STRATEGY FOR QUALITY SERVICE

    CUSTOMER FIRST A STRATEGY FOR QUALITY SERVICE by Walker, Denis

    Published 1994
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    Book

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  5. 5
    The value network integrating the five critical processes that create customer satisfaction

    The value network integrating the five critical processes that create customer satisfaction by De Rose, Louis

    Published 1994
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  6. 6
    Know your customer using practicald market research for profit

    Know your customer using practicald market research for profit by Vogelaar, Don

    Published 1992
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    Unknown

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  7. 7
    Customer-focused quality what to do on Monday morning

    Customer-focused quality what to do on Monday morning by Hinton, Tom

    Published 1994
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    Unknown

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  8. 8
    Market-driven management using the new marketing concept to create a customer-oriented company

    Market-driven management using the new marketing concept to create a customer-oriented company by Webster, Frederick E

    Published 1994
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    Unknown

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  9. 9
    Word-of-mouth marketing

    Word-of-mouth marketing by Wilson, Jerry R 1944-

    Published 1994
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  10. 10
    Managing expectations working with people who want more, better, faster, sooner, now!

    Managing expectations working with people who want more, better, faster, sooner, now! by Karten, Naomi

    Published 1994
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    Unknown

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  11. 11
    Creating customer loyalty

    Creating customer loyalty

    Published 1993
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    Unknown

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  12. 12
    Quality on trial bringing bottom-line accountability to the quality effort

    Quality on trial bringing bottom-line accountability to the quality effort by Howe, Roger J

    Published 1995
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    Unknown

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  13. 13
    Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

    Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality by Heil, Gary 1950-

    Published 1995
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  14. 14
    Creating customer value the path to sustainable competitive advantage

    Creating customer value the path to sustainable competitive advantage by Naumann, Earl 1946-

    Published 1995
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  15. 15
    High value, low cost how to create profitable customer delight

    High value, low cost how to create profitable customer delight by Plowman, Brian

    Published 1994
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    Unknown

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  16. 16
    Building customer loyalty

    Building customer loyalty by Linton, Ian

    Published 1993
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    Unknown

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  17. 17
    Satisfying internal customers first a practical guide to improving internal and external customer satisfaction

    Satisfying internal customers first a practical guide to improving internal and external customer satisfaction by Chang, Richard Y

    Published 1994
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    Unknown

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  18. 18
    Customer retention an integrated process for keeping your best customers

    Customer retention an integrated process for keeping your best customers by Lowenstein, Michael W

    Published 1995
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    Unknown

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  19. 19
    Creating customers for life

    Creating customers for life by Scheuing, Eberhard E. 1939- Eberhard Eugen

    Published 1995
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    Unknown

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  20. 20
    Building bridges to customers

    Building bridges to customers by Michaelson, Gerald A

    Published 1995
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    Unknown

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