Search Results - Johnson, Michael D Michael David

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    Improving customer satisfaction, loyalty, and profit an integrated measurement and management system

    Improving customer satisfaction, loyalty, and profit an integrated measurement and management system by Johnson, Michael D Michael David

    Published 2000
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    Competing in a service economy how to create a competitive advantage through service development and innovation

    Competing in a service economy how to create a competitive advantage through service development and innovation by Gustafsson, Anders 1964 May 3-

    Published 2003
    Other Authors: “…Johnson, Michael D. (Michael David)…”
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