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  1. 1
    Managerial accounting for the hospitality service industries

    Managerial accounting for the hospitality service industries by Fay, Clifford T

    Published 1976
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  2. 2
    ASEAN-EEC trade in services

    ASEAN-EEC trade in services

    Published 1985
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    Book

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  3. 3
    Managing the small service firm for growth and profit

    Managing the small service firm for growth and profit by Udell, Gerald G.

    Published 1980
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  4. 4
    Productivity by choice the 20-to-1 principle

    Productivity by choice the 20-to-1 principle by Stankard, Martin F

    Published 1986
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  5. 5
    Loss control a safety guidebook for trades and services

    Loss control a safety guidebook for trades and services by Matwes, George J

    Published 1973
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  6. 6
    The marketing of services

    The marketing of services by Cowell, Donald W

    Published 1984
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  7. 7
    The essence of services marketing

    The essence of services marketing by Payne, Adrian

    Published 1993
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  8. 8
    Quality service how America's top companies are competing in the customer-service revolution - and how you can too

    Quality service how America's top companies are competing in the customer-service revolution - and how you can too by Denton, D. Keith

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  9. 9
    Service quality multidisciplinary and multinational perspectives

    Service quality multidisciplinary and multinational perspectives

    Published 1991
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  10. 10
    Services marketing

    Services marketing by Lovelock, Christopher H

    Published 1991
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  11. 11
    The future of services management

    The future of services management

    Published 1994
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  12. 12
    Service management effectiveness balancing strategy, organization and human resources, operations, and marketing

    Service management effectiveness balancing strategy, organization and human resources, operations, and marketing by Bowen, David Earl

    Published 1990
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  13. 13
    Marketing services competing through quality

    Marketing services competing through quality by Berry, Leonard L. 1942-

    Published 1991
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  14. 14
    DELIVERING QUALITY SERVICE Balancing Customer Perceptions and Expectations

    DELIVERING QUALITY SERVICE Balancing Customer Perceptions and Expectations by ZEITHAML, VALARIE A, BERRY, LEONARD L, PARASURAMAN A

    Published 1990
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  15. 15
    THE SERVICE TRAINER HANDBOOK Managing Service Businesses in the 1990's

    THE SERVICE TRAINER HANDBOOK Managing Service Businesses in the 1990's by Denton, D. Keith

    Published 1992
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  16. 16
    How to sell a service guidelines for effective selling in a service business

    How to sell a service guidelines for effective selling in a service business by McDonald, Malcolm H. B. 1938-

    Published 1987
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    Book Chapter

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  17. 17
    The service management course cases and reading

    The service management course cases and reading by Sasser, W. Earl

    Published 1991
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  18. 18
    CASES IN MARKETING OF SERVICES An International Collection

    CASES IN MARKETING OF SERVICES An International Collection by Meidan, Arthur 1936-, Moutinho, Luiz

    Published 1993
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  19. 19
    Emancipating the professions marketing oppurtunities from de-regulation

    Emancipating the professions marketing oppurtunities from de-regulation by Wilson, Aubery

    Published 1994
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  20. 20
    ISO 9000 and the service sector a critical interpretation of the 1994 revisions

    ISO 9000 and the service sector a critical interpretation of the 1994 revisions by Lamprecht, James L. 1947-

    Published 1994
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