Search Results - Cook, Sarah

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  1. 1
    Customer care implementing total quality in today's service-driven organisation

    Customer care implementing total quality in today's service-driven organisation by Cook, Sarah

    Published 1992
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  2. 2
    Process improvement a handbook for managers

    Process improvement a handbook for managers by Cook, Sarah

    Published 1996
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  3. 3
    PRACTICAL BENCHMARKING A manager's guide to creating a competitive advantage

    PRACTICAL BENCHMARKING A manager's guide to creating a competitive advantage by Cook, Sarah

    Published 1995
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  4. 4
    Customer care how to create an effective customer focus

    Customer care how to create an effective customer focus by Cook, Sarah

    Published 2000
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  5. 5
    Customer Care Excellence How to Create an Effective Customer Focus

    Customer Care Excellence How to Create an Effective Customer Focus by Cook, Sarah

    Published 2002
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  6. 6
    Customer care how to improve competitiveness, staff motivation and profitability in today's services driven organization

    Customer care how to improve competitiveness, staff motivation and profitability in today's services driven organization by Cook, Sarah

    Published 1997
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  7. 7
    Customer care excellence how to create an effective customer focus

    Customer care excellence how to create an effective customer focus by Cook, Sarah

    Published 2008
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  8. 8
    Compendium of learning and development quizzes

    Compendium of learning and development quizzes by Cook, Sarah 1955-

    Published 2003
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  9. 9
    Measuring customer service effectiveness

    Measuring customer service effectiveness by Cook, Sarah 1955-

    Published 2004
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  10. 10
    How to improve your customer service

    How to improve your customer service by MaCaulay, Steve

    Published 1993
    Other Authors: “…Cook, Sarah…”
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  11. 11
    How to improve your customer service

    How to improve your customer service by Macaulay, Steve

    Published 1993
    Other Authors: “…Cook, Sarah…”
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