Search Results - Wirtz, Jochen

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  1. 1
    Services marketing in Asia a case book

    Services marketing in Asia a case book by Wirtz, Jochen

    Published 2005
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  2. 2
    Positioning Services in Competitive Market

    Positioning Services in Competitive Market by Wirtz, Jochen

    Published 2018
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  3. 3
    Balancing Capacity and Demand in Service Operation

    Balancing Capacity and Demand in Service Operation by Wirtz, Jochen

    Published 2018
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  4. 4
    Building a World Class Service Organization (Assessment Tool)

    Building a World Class Service Organization (Assessment Tool) by Wirtz, Jochen

    Published 2018
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  5. 5
    Crafting the Service Environment

    Crafting the Service Environment by Wirtz, Jochen

    Published 2018
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  6. 6
    Designing Complaint Handling and Service Recovery Strategies

    Designing Complaint Handling and Service Recovery Strategies by Wirtz, Jochen

    Published 2018
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  7. 7
    Designing Customer Service Processes

    Designing Customer Service Processes by Wirtz, Jochen

    Published 2018
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  8. 8
    Developing Service Products and Brands

    Developing Service Products and Brands by Wirtz, Jochen

    Published 2018
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  9. 9
    Managing People for Service Advantage

    Managing People for Service Advantage by Wirtz, Jochen

    Published 2018
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  10. 10
    Pricing Services and Revenue Management

    Pricing Services and Revenue Management by Wirtz, Jochen

    Published 2018
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  11. 11
    Service Marketing Communication

    Service Marketing Communication by Wirtz, Jochen

    Published 2018
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  12. 12
    Service Quality and Productivity Management

    Service Quality and Productivity Management by Wirtz, Jochen

    Published 2018
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  13. 13
    Understanding Service Consumer

    Understanding Service Consumer by Wirtz, Jochen

    Published 2018
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  14. 14
    SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY

    SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY by Lovelock, Christopher, Wirtz, Jochen

    Published 2011
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  15. 15
    Services marketing people, technology, strategy

    Services marketing people, technology, strategy by Lovelock, Christopher H, Wirtz, Jochen

    Published 2004
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  16. 16
    Services marketing in Asia a case book

    Services marketing in Asia a case book by Wirtz, Jochen, Lovelock, Christopher H.

    Published 2005
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  17. 17
    SERVICE MARKETING PEOPLE, TECHNOLOGY, STRATEGY

    SERVICE MARKETING PEOPLE, TECHNOLOGY, STRATEGY by Lovelock, Christopher H., Wirtz, Jochen

    Published 2007
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  18. 18
    SERVICE MARKETING people, technology, strategy

    SERVICE MARKETING people, technology, strategy by Lovelock, Christopher H., Wirtz, Jochen

    Published 2004
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    Manuscript

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  19. 19
    SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY

    SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY by Lovelock, Christopher H., Wirtz, Jochen

    Published 2011
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    Manuscript Book

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  20. 20
    SERVICES MARKETING PEOP;E, TECHNOLOGY, STRATEGY

    SERVICES MARKETING PEOP;E, TECHNOLOGY, STRATEGY by Lovelock, Christopher H., Wirtz, Jochen

    Published 2011
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    Manuscript Book

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