Search Results - Michelli, Joseph A. 1960-

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  1. 1
    The Starbucks experience 5 principles for turning ordinary into extraordinary

    The Starbucks experience 5 principles for turning ordinary into extraordinary by Michelli, Joseph A. 1960-

    Published 2007
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  2. 2
    The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

    The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company by Michelli, Joseph A. 1960-

    Published 2008
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  3. 3
    Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System

    Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System by Michelli, Joseph A. 1960-

    Published 2011
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    The Zappos experience 5 principles to inspire, engage, and wow

    The Zappos experience 5 principles to inspire, engage, and wow by Michelli, Joseph A. 1960-

    Published 2012
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  5. 5
    Leading the Starbucks way 5 principles for connecting with your customers, your products and your people

    Leading the Starbucks way 5 principles for connecting with your customers, your products and your people by Michelli, Joseph A. 1960-

    Published 2014
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  6. 6
    Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz way

    Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz way by Michelli, Joseph A. 1960-

    Published 2016
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