The Universal Service Desk (USD) Implementing, controlling and improving service delivery
The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Ely, Cambridgeshire
IT Governance Publishing
2020
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 9781787781481 |q paperback |
| 020 | # | # | |a 1787781488 |q paperback |
| 040 | # | # | |a UKMGB |b eng |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD30.2 |b .J585 2020 |
| 100 | 1 | # | |a Johnson, Brian |d 1952- |e author |
| 245 | 1 | 4 | |a The Universal Service Desk (USD) |b Implementing, controlling and improving service delivery |c BRIAN JOHNSON AND LÉON-PAUL DEROUW |
| 264 | # | 1 | |a Ely, Cambridgeshire |b IT Governance Publishing |c 2020 |
| 264 | # | 4 | |c ©2020 |
| 300 | # | # | |a xiv, 254 pages |b illustrations |c 30 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references |
| 520 | # | # | |a The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today! |
| 526 | 0 | # | |a MSS701 |b IM775 |5 IM |
| 526 | 0 | # | |a Information System Services |b Sarjana Sains Pengurusan Sistem Maklumat |5 Faculty of Information Management |
| 650 | # | 0 | |a Information technology |x Management |
| 650 | # | 0 | |a Business |x Data processing |
| 650 | # | 0 | |a Management information systems |
| 700 | 1 | # | |a Rouw, Léon-Paul de |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=977336 |
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