The Universal Service Desk (USD) Implementing, controlling and improving service delivery

The Universal Service Desk (USD) Implementing, controlling and improving service delivery

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...

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Bibliographic Details
Main Authors: Johnson, Brian 1952- (Author), Rouw, Léon-Paul de (Author)
Format: Book
Language:English
Published: Ely, Cambridgeshire IT Governance Publishing 2020
Subjects:
Information technology > Management
Business > Data processing
Management information systems
Online Access:Click Here to View Status and Holdings.
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MARC

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245 1 4 |a The Universal Service Desk (USD)  |b Implementing, controlling and improving service delivery  |c BRIAN JOHNSON AND LÉON-PAUL DEROUW 
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520 # # |a The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today! 
526 0 # |a MSS701  |b IM775  |5 IM 
526 0 # |a Information System Services  |b Sarjana Sains Pengurusan Sistem Maklumat  |5 Faculty of Information Management 
650 # 0 |a Information technology  |x Management 
650 # 0 |a Business  |x Data processing 
650 # 0 |a Management information systems 
700 1 # |a Rouw, Léon-Paul de  |e author 
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