The Universal Service Desk (USD) Implementing, controlling and improving service delivery

The Universal Service Desk (USD) Implementing, controlling and improving service delivery

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...

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Bibliographic Details
Main Authors: Johnson, Brian 1952- (Author), Rouw, Léon-Paul de (Author)
Format: Book
Language:English
Published: Ely, Cambridgeshire IT Governance Publishing 2020
Subjects:
Information technology > Management
Business > Data processing
Management information systems
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