The Universal Service Desk (USD) Implementing, controlling and improving service delivery

• Main Authors: Johnson, Brian 1952- (Author), Rouw, Léon-Paul de (Author)
• Format: Book
• Language: English
• Published: Ely, Cambridgeshire IT Governance Publishing 2020
• Subjects: Information technology > Management; Business > Data processing; Management information systems
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xiv, 254 pages illustrations 30 cm
• Bibliography: Includes bibliographical references
• ISBN: 9781787781481; 1787781488

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!