EFFECTIVE DIFFICULT CONVERSATIONS A Step-by-Step Guide

EFFECTIVE DIFFICULT CONVERSATIONS A Step-by-Step Guide

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a librar...

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Bibliographic Details
Main Authors: Soehner, Catherine (Author), Darling, Ann (Author)
Format: Book
Language:English
Published: Chicago, United State ALA Editions, an imprint of the American Library Association 2017
Subjects:
Library personnel management > Handbooks, manuals, etc.
Conflict management > Handbooks, manuals, etc.
Communication in library administration > Handbooks, manuals, etc.
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