Service Quality and Productivity Management

Service Quality and Productivity Management

The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and productivi...

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Bibliographic Details
Main Author: Wirtz, Jochen (Author)
Format: Book
Language:English
Published: New Jersey World Scientific 2018
Series:Winning in Service markets Series Vol. 12
Subjects:
Customer services
Service industries > Quality control
Service industries > Management
Online Access:Click Here to View Status and Holdings.
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