Service Quality and Productivity Management
The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and productivi...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New Jersey
World Scientific
2018
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| Series: | Winning in Service markets Series
Vol. 12 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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DELIVERING QUALITY SERVICE Balancing Customer Perceptions and Expectations