The Service Culture Handbook A STEP-BY-STEP GUIDE TO GETTING YOUR EMPLOYEES OBSESSED WITH CUSTOMER SERVICE
This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to stra...
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| Format: | Book |
| Language: | English |
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[San Diego, Calif.]
[Toister Performance Solutions]
2017
©2017 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 001 | wils-924534 | ||
| 005 | 2018423151850 | ||
| 008 | 180523s2017 CAU ### ##001 #dENG#D | ||
| 020 | # | # | |a 9780692842003 |q paperback |
| 020 | # | # | |a 0692842004 |q paperback |
| 040 | # | # | |a Z27 |b eng |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.5 |b .T635 2017 |
| 100 | 1 | # | |a Toister ,Jeff |e author |
| 245 | 1 | 4 | |a The Service Culture Handbook |b A STEP-BY-STEP GUIDE TO GETTING YOUR EMPLOYEES OBSESSED WITH CUSTOMER SERVICE |c Jeff Toister |
| 264 | # | 1 | |a [San Diego, Calif.] |b [Toister Performance Solutions] |c 2017 |
| 264 | # | 1 | |c ©2017 |
| 300 | # | # | |a xiii, 174 pages |c 23 cm. |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 505 | 0 | # | |a Part 1. Culture is the key to outstanding customer service -- 1. How corporate culture guides your employees' actions -- 2. Why culture initiatives often fail -- Part 2. Building a customer-focused culture -- 3. Defining your culture -- 4. Engaging employees with your culture -- Part 3. Changing your company's service DNA -- 5. Aligning your business around a customer-focused culture -- 6. Setting goals that drive your culture -- 7. Hiring employees who will embrace your culture -- 8. Training employees to embody your culture -- 9. Empowering employees to support your culture -- 10. How leadership can make or break your culture -- 11. A customer-focused example -- 12. Making a commitment to a customer-focused culture |
| 520 | # | # | |a This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service. |
| 526 | 0 | # | |a HTF505 |b HM242 |5 HM |
| 526 | 0 | # | |a Customer Service and Interactive System for Foodservice Organization |b Bachelor of Science (Hons.) Foodservice Management |5 Faculty of Hotel and Tourism Management |
| 650 | 0 | 0 | |a Customer services |
| 650 | 0 | 0 | |a Consumer satisfaction |
| 650 | 0 | 0 | |a Corporate culture |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=924534 |
Customer service S/NVQ level 2 candidate handbook