The Service Culture Handbook A STEP-BY-STEP GUIDE TO GETTING YOUR EMPLOYEES OBSESSED WITH CUSTOMER SERVICE
This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to stra...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
[San Diego, Calif.]
[Toister Performance Solutions]
2017
©2017 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service. |
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| Physical Description: | xiii, 174 pages 23 cm. |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780692842003 0692842004 |
Customer service S/NVQ level 2 candidate handbook