SERVICE MANAGEMENT PRINCIPLES FOR HOSPITALITY AND TOURISM

SERVICE MANAGEMENT PRINCIPLES FOR HOSPITALITY AND TOURISM

"This book investigates the underlying principles of service management and examines strategies, systems, processes and design aspects of creating and evaluating service delivery, service excellence and service orientation. This requires adopting a holistic approach that allows companies to int...

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Bibliographic Details
Main Authors: Kandampully, Jay (Author), Solnet, David (Author)
Format: Book
Language:English
Published: Dubuque Kendall Hunt Publishing Company 2015
©2015
Edition:Second edition
Subjects:
Tourism > Management
Hospitality industry > Management
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