Running an Effective Help Desk

Running an Effective Help Desk

"Counter The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT...

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Bibliographic Details
Main Author: Czegel, Barbara 1953- (Author)
Format: Book
Language:English
Published: New York Wiley Computer Pub. 1998
Edition:Second edition
Subjects:
Computer industry > Customer services > Management
Electronic office machine industry > Customer services > Management
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