Running an Effective Help Desk
"Counter The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
Wiley Computer Pub.
1998
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| Edition: | Second edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Running an effective help desk planning, implementing, advertising, improving, outsourcing 
A guide to customer service skills for the service desk professional