Turning lost customers into gold --and the art of achieving zero defections

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Bibliographic Details
Main Author:	Cannie, Joan Koob
Format:	Unknown
Published:	New York AMACOM 1994
Subjects:	Customer services Consumer satisfaction Customer relations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0814451101
090	0	0	\|a HF5415.5 \|b .C363 1994
100	1	#	\|a Cannie, Joan Koob
245	1	1	\|a Turning lost customers into gold \|b --and the art of achieving zero defections \|c Joan Koob Cannie
260	#	#	\|a New York \|b AMACOM \|c 1994
300	#	#	\|a ix, 131 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer relations
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=86861
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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