Turning lost customers into gold --and the art of achieving zero defections

Turning lost customers into gold --and the art of achieving zero defections

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Bibliographic Details
Main Author: Cannie, Joan Koob
Format: Unknown
Published: New York AMACOM 1994
Subjects:
Customer services
Consumer satisfaction
Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:ix, 131 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:0814451101

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