Total customer satisfaction lessons from 50 companies with top quality customer service

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Bibliographic Details
Main Author: Horovitz, Jacques
Other Authors: Jurgens-Panak, Michele
Format: Book
Published: London Pitman Publishing 1992
Subjects:
Online Access:Click Here to View Status and Holdings.
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MARC

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090 0 0 |a HF5415.5  |b .H63 1992 
100 1 # |a Horovitz, Jacques 
245 1 1 |a Total customer satisfaction  |b lessons from 50 companies with top quality customer service  |c Jacques Horovitz, Michele Jurgens-Panak 
260 # # |a London  |b Pitman Publishing  |c 1992 
300 # # |a xviii, 456 p.  |c 25 cm 
500 # # |a Includes index 
650 # 0 |a Customer services  |x Management 
650 # 0 |a Service quality 
700 1 # |a Jurgens-Panak, Michele 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=81910 
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