SERVICE QUALITY IN LEISURE, EVENTS, TOURISM AND SPORT

SERVICE QUALITY IN LEISURE, EVENTS, TOURISM AND SPORT

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quali...

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Bibliographic Details
Main Author: Buswell, John (Author)
Other Authors: Williams, Christine 1951- (co-author), Donne, Keith (co-author), Sutton, Carley (co-author)
Format: Manuscript Book
Language:English
Published: Boston, MA CAB International 2017
©2017
Edition:2nd Edition
Series:CABI tourism texts
Subjects:
Tourism
Leisure industry
Quality assurance
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