LIBRARY CONVERSATIONS RECLAIMING INTERPERSONAL COMMUNICATION THEORY FOR UNDERSTANDING PROFESSIONAL ENCOUNTERS

• Main Authors: Radford, Marie L. (Author), Radford, Gary P. (Author)
• Format: Book
• Language: English
• Published: Chicago ALA Neal-Schuman, an imprint of the American Library Association 2017
• Subjects: Reference services (Libraries); Communication in library science; Interpersonal communication; Librarians > Professional relationships
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xiv, 168 pages Illustrations 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9780838914847

Offering analysis applicable to all types of library situations, this book describes a number of theoretical frameworks for understanding interpersonal communication; uses examples from all different types of library interpersonal encounters; combines theory with decades-long empirical research; and offers an in-depth examination of the reference encounter.