Customer service career success through customer loyalty
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievem...
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Boston
Pearson
2014
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| Edition: | sixth edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 001 | wils-563417 | ||
| 005 | 201801895918 | ||
| 008 | 180130t2014 ## # 001 ENG D | ||
| 020 | # | # | |a 9780133056259 |q paperback |
| 020 | # | # | |a 0133056252 |q paperback |
| 040 | # | # | |a DLC |d UiTM |e rda |
| 090 | 0 | 0 | |a HF5415.5 |b .T513 2014 |
| 100 | 1 | # | |a Timm, Paul R. |e author |
| 245 | 1 | 0 | |a Customer service |b career success through customer loyalty |c Paul R. Timm |
| 250 | # | # | |a sixth edition |
| 264 | # | 1 | |a Boston |b Pearson |c 2014 |
| 264 | # | 4 | |c ©2014 |
| 300 | # | # | |a x, 230 pages |b illustrations |c 26 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. |
| 526 | 0 | # | |a OCS 461 |b BM234 |5 BM |
| 526 | 0 | # | |b Ijazah Sarjana Muda Pengurusan Perkhidmatan |5 Faculty of Business Management |
| 526 | 0 | # | |a OCS705 |b OM772 |5 BM |
| 526 | 0 | # | |a Customer Service Management |b Master of Customer Service Management |5 Faculty of Business Management |
| 526 | 0 | # | |a CSM451 |b BM118 |5 BM |
| 650 | # | # | |a Customer services |
| 650 | # | # | |a Consumer satisfaction |
| 650 | # | # | |a Customer relations |
| 650 | # | # | |a Success in business |
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CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY