Customer service career success through customer loyalty

• Main Author: Timm, Paul R. (Author)
• Format: Book
• Published: Boston Pearson 2014
• Edition: sixth edition
• Subjects: Customer services; Consumer satisfaction; Customer relations; Success in business
• Online Access: Click Here to View Status and Holdings.
• Physical Description: x, 230 pages illustrations 26 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9780133056259; 0133056252

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.