LEADING LIBRARIES HOW TO CREATE A SERVICE CULTURE

LEADING LIBRARIES HOW TO CREATE A SERVICE CULTURE

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Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organizati...

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Bibliographic Details
Main Authors: VanDuinkerken, Wyoma (Author), Kaspar, Wendi Arant (Author)
Format: Manuscript Book
Language:English
Published: Chicago ALA Editions, an imprint of the American Library Association 2015
Subjects:
Public services (Libraries)
Library personnel management
Leadership
Customer relations
Online Access:Click Here to View Status and Holdings.
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245 1 0 |a LEADING LIBRARIES  |b HOW TO CREATE A SERVICE CULTURE  |c WYOMA VANDUINKERKEN, WENDI ARANT KASPAR 
264 # 1 |a Chicago  |b ALA Editions, an imprint of the American Library Association  |c 2015 
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504 # # |a Includes bibliographical references (pages 153-161) and index 
520 # # |a Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. 
650 # 0 |a Public services (Libraries) 
650 # 0 |a Library personnel management 
650 # 0 |a Leadership 
650 # 0 |a Customer relations 
700 1 # |a Kaspar, Wendi Arant  |e author 
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