LEADING LIBRARIES HOW TO CREATE A SERVICE CULTURE
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organizati...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago
ALA Editions, an imprint of the American Library Association
2015
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000ntm a2200000#i 4501 | ||
|---|---|---|---|
| 001 | wils-558415 | ||
| 005 | 2018127165054 | ||
| 008 | 180228s 2015-US a## #||01 #|ENG|D | ||
| 020 | # | # | |a 9780838913123 |q paperback |
| 040 | # | # | |a DLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a Z711 |b .V36 2015 |
| 100 | 1 | # | |a VanDuinkerken, Wyoma |e author |
| 245 | 1 | 0 | |a LEADING LIBRARIES |b HOW TO CREATE A SERVICE CULTURE |c WYOMA VANDUINKERKEN, WENDI ARANT KASPAR |
| 264 | # | 1 | |a Chicago |b ALA Editions, an imprint of the American Library Association |c 2015 |
| 264 | # | 4 | |c ©2015 |
| 300 | # | # | |a xvii, 167 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references (pages 153-161) and index |
| 520 | # | # | |a Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. |
| 650 | # | 0 | |a Public services (Libraries) |
| 650 | # | 0 | |a Library personnel management |
| 650 | # | 0 | |a Leadership |
| 650 | # | 0 | |a Customer relations |
| 700 | 1 | # | |a Kaspar, Wendi Arant |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=558415 |
Leading libraries how to create a service culture