LEADING LIBRARIES HOW TO CREATE A SERVICE CULTURE

LEADING LIBRARIES HOW TO CREATE A SERVICE CULTURE

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Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organizati...

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Bibliographic Details
Main Authors: VanDuinkerken, Wyoma (Author), Kaspar, Wendi Arant (Author)
Format: Manuscript Book
Language:English
Published: Chicago ALA Editions, an imprint of the American Library Association 2015
Subjects:
Public services (Libraries)
Library personnel management
Leadership
Customer relations
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