LEADING LIBRARIES HOW TO CREATE A SERVICE CULTURE

• Main Authors: VanDuinkerken, Wyoma (Author), Kaspar, Wendi Arant (Author)
• Format: Manuscript Book
• Language: English
• Published: Chicago ALA Editions, an imprint of the American Library Association 2015
• Subjects: Public services (Libraries); Library personnel management; Leadership; Customer relations
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xvii, 167 pages illustrations 23 cm
• Bibliography: Includes bibliographical references (pages 153-161) and index
• ISBN: 9780838913123

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries.