SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience

SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience

A guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer's experience and keep them engaged through the art of intentional service design

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Bibliographic Details
Main Authors: Reason, Ben 1972- (Author), Løvlie, Lavrans 1969- (Author), Flu, Melvin Brand 1966- (Author)
Format: Manuscript Book
Language:English
Published: Hoboken, N.J. John Wiley & Sons, Inc. 2016
Subjects:
Customer services
Customer relations
Online Access:Click Here to View Status and Holdings.
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526 0 # |a Service Design  |b Bachelor in Graphic Design (Honors)  |5 Faculty of Art and Design 
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