SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience

SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience

A guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer's experience and keep them engaged through the art of intentional service design

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Bibliographic Details
Main Authors: Reason, Ben 1972- (Author), Løvlie, Lavrans 1969- (Author), Flu, Melvin Brand 1966- (Author)
Format: Manuscript Book
Language:English
Published: Hoboken, N.J. John Wiley & Sons, Inc. 2016
Subjects:
Customer services
Customer relations
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