A complaint is a gift recovering customer loyalty when things go wrong
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| Format: | Unknown |
| Published: |
San Francisco, Calif.
Berrett-Koehler Publishers
2008
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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A complaint is a gift using customer feedback as a strategic tool 
Designing Complaint Handling and Service Recovery Strategies