A complaint is a gift recovering customer loyalty when things go wrong

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Bibliographic Details
Main Author:	Barlow, Janelle 1943-
Other Authors:	Møller, Claus 1942-
Format:	Book
Published:	San Francisco, Calif. Berrett-Koehler Publishers 2008
Edition:	2nd ed.
Subjects:	Consumer complaints Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
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