A complaint is a gift recovering customer loyalty when things go wrong
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Unknown |
| Published: |
San Francisco, Calif.
Berrett-Koehler Publishers
2008
|
| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Add Tag 
A complaint is a gift using customer feedback as a strategic tool
Designing Complaint Handling and Service Recovery Strategies
MENGENDALI ADUAN pelanggan MENGUBAH CABARAN KEPADA PELUANG
