A complaint is a gift recovering customer loyalty when things go wrong

Saved in:

Bibliographic Details
Main Author:	Barlow, Janelle 1943-
Other Authors:	Møller, Claus 1942-
Format:	Unknown
Published:	San Francisco, Calif. Berrett-Koehler Publishers 2008
Edition:	2nd ed.
Subjects:	Consumer complaints Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-556567
005	202051616138
020	#	#	\|a 9781576755822 (pbk.)
020	#	#	\|a 1576755827 (pbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5414.52 \|b .B37 2008
100	1	#	\|a Barlow, Janelle \|d 1943-
245	1	2	\|a A complaint is a gift \|b recovering customer loyalty when things go wrong \|c Janelle Barlow, Claus Møller
250	#	#	\|a 2nd ed.
260	#	#	\|a San Francisco, Calif. \|b Berrett-Koehler Publishers \|c 2008
300	#	#	\|a x, 287 p. \|c 23 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Consumer complaints
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
700	1	#	\|a Møller, Claus \|d 1942-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=556567
998	#	#	\|a 00250##a002.5.2\|\|00250##b002.5.3\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|