A complaint is a gift recovering customer loyalty when things go wrong

A complaint is a gift recovering customer loyalty when things go wrong

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Bibliographic Details
Main Author: Barlow, Janelle 1943-
Other Authors: Møller, Claus 1942-
Format: Book
Published: San Francisco, Calif. Berrett-Koehler Publishers 2008
Edition:2nd ed.
Subjects:
Consumer complaints
Customer services
Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:x, 287 p. 23 cm
Bibliography:Includes bibliographical references and index
ISBN:9781576755822 (pbk.)
1576755827 (pbk.)

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