101 WAYS TO IMPROVE CUSTOMER SERVICE TRAINING , TOOLS, TIPS, & TECHNIQUES.

101 WAYS TO IMPROVE CUSTOMER SERVICE TRAINING , TOOLS, TIPS, & TECHNIQUES.

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Bibliographic Details
Main Author: Uken, Lorraine L. (Author)
Format: Book
Language:English
Published: San Francisco Pfeiffer 2007
©2007
Series:Essential resources for training and HR professionals
Subjects:
Employees > Training of
Customer services > Training of
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:"An essential tools resource"--P. [4] of cover
Physical Description:xxiv, 366 pages illustrations 27 cm. 1 CD-ROM (4 3/4 in.)
ISBN:9780787982003

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