Service management operations, strategy, information technology

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Bibliographic Details
Main Author:	Fitzsimmons, James A
Other Authors:	Fitzsimmons, Mona J, Bordoloi, Sanjeev K
Format:	Unknown
Published:	New York McGraw-Hill Education 2014
Edition:	8th ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-556501
005	20184219727
020	#	#	\|a 9781259010651 (pbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD9980.5 \|b .F549 2014
100	1	#	\|a Fitzsimmons, James A
245	1	0	\|a Service management \|b operations, strategy, information technology \|c James A Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi
250	#	#	\|a 8th ed.
260	#	#	\|a New York \|b McGraw-Hill Education \|c 2014
300	#	#	\|a xviii, 524 p. \|b ill. \|c 28 cm
500	#	#	\|a Includes index
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Fitzsimmons, Mona J
700	1	#	\|a Bordoloi, Sanjeev K
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=556501
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