Service management operations, strategy, information technology

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Bibliographic Details
Main Author:	Fitzsimmons, James A
Other Authors:	Fitzsimmons, Mona J, Bordoloi, Sanjeev K
Format:	Book
Published:	New York McGraw-Hill Education 2014
Edition:	8th ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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