Service management operations, strategy, information technology
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Published: |
New York
McGraw-Hill Education
2014
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| Edition: | 8th ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | xviii, 524 p. ill. 28 cm |
| ISBN: | 9781259010651 (pbk.) |
Service management operations, strategy, and information technology