Leading libraries how to create a service culture

Leading libraries how to create a service culture

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Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organizati...

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Bibliographic Details
Main Authors: VanDuinkerken, Wyoma (Author), Kaspar, Wendi Arant (Author)
Format: Book
Language:English
Published: London Facet Publishing 2015
Subjects:
Library administration
Library personnel management
Leadership
Online Access:Click Here to View Status and Holdings.
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100 1 # |a VanDuinkerken, Wyoma  |e author 
245 1 0 |a Leading libraries  |b how to create a service culture  |c Wyoma vanDuinkerken and Wendi Arant-Kasper 
264 # 1 |a London  |b Facet Publishing  |c 2015 
300 # # |a xvii, 167 pages :  |b illustrations  |c 23 cm 
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504 # # |a Includes bibliographical references and indexes 
520 # # |a Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, Leading Libraries provides guidance on how to apply the values of service leadership to both public and academic libraries. This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader. 
650 # 0 |a Library administration 
650 # 0 |a Library personnel management 
650 # 0 |a Leadership 
700 1 # |a Kaspar, Wendi Arant  |e author 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=551269 
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