Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation

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Bibliographic Details
Main Author:	lunt, Carolyn Blunt, Carolyn
Other Authors:	Hill-Wilson, Martin
Format:	Book
Published:	Chichester, West Sussex, United KingdombJohn Wiley and Sons Ltd 2013
Subjects:	ustomer service > Customer relations > Management ustomer relations > Social media > Managemen ocial medi > Customer services
Online Access:	Click Here to View Status and Holdings.
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