THE QUALITY Infrastructure Measuring, Analyzing, and Improving Library Services

• Other Authors: Murphy, Sarah Anne (Editor)
• Format: Manuscript Book
• Published: Chicago American Library Association 2014
• Subjects: Academic libraries > Evaluation > Case studies > United States; Research libraries > Evaluation > Case studies > United States; Public services (Libraries) > Case studies > Evaluation; Libraries > Case studies > Quality control; Library administration > Case studies > United States; Library administration > Case studies > Canada
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xiii, 186 pages illustrations 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9780838911730

A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions.