The customer service solution managing emotions, trust, and control to win your customer's business

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Bibliographic Details
Main Author:	asu, Sriram Dasu, Sriram
Other Authors:	hase, Richard B. Chase, Richard B.
Format:	Book
Published:	New York McGraw-Hill 2013
Subjects:	ustomer service > Customer services ervice industries > Service industries > Managemen ustomer relation > Customer relations
Online Access:	Click Here to View Status and Holdings.
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001	wils-522282
020	#	#	\|a 9780071809931 (hbk.) \|7 80071809931 (hbk.)
020	#	#	\|a 0071809937 (hbk.) \|0 71809937 (hbk.)
040	#	#	\|l C \|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .D175 2013
100	1	#	\|d asu, Sriram \|a Dasu, Sriram
245	1	4	\|a The customer service solution \|b managing emotions, trust, and control to win your customer's business \|c by Sriram Dasu and Richard Chase
260	#	#	\|a New York \|b McGraw-Hill \|c 2013 \|e w York
300	#	#	\|a xvi, 223 p. \|b ill. \|c 24 cm \|v i, 223 p.
504	#	#	\|a Includes bibliographical references and index \|n cludes bibliographical references and index
650	#	0	\|c ustomer service \|a Customer services
650	#	0	\|s ervice industries \|a Service industries \|x Managemen
650	#	0	\|c ustomer relation \|a Customer relations
700	1	#	\|c hase, Richard B. \|a Chase, Richard B.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=522282