The customer service solution managing emotions, trust, and control to win your customer's business

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Bibliographic Details
Main Author:	asu, Sriram Dasu, Sriram
Other Authors:	hase, Richard B. Chase, Richard B.
Format:	Book
Published:	New York McGraw-Hill 2013
Subjects:	ustomer service > Customer services ervice industries > Service industries > Managemen ustomer relation > Customer relations
Online Access:	Click Here to View Status and Holdings.
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