The customer service solution managing emotions, trust, and control to win your customer's business

The customer service solution managing emotions, trust, and control to win your customer's business

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Bibliographic Details
Main Author: asu, Sriram Dasu, Sriram
Other Authors: hase, Richard B. Chase, Richard B.
Format: Book
Published: New York McGraw-Hill 2013
Subjects:
ustomer service > Customer services
ervice industries > Service industries > Managemen
ustomer relation > Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvi, 223 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:9780071809931 (hbk.)
0071809937 (hbk.)

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